THE children’s hospice charity Martin House has seen ‘game-changing’ benefits from a move to iplicit’s cloud accounting software.
The charity provides paediatric palliative care in West, East and North Yorkshire.
Its finance team was worried about its ‘backwards and clunky’ on-premises software, which, on one occasion, prevented anyone from working in the system for three days.
Security was a concern and staff were bogged down in time-consuming manual work.
Lindsey Fellowes-Freeman, Director of Finance and Corporate Governance, said:
“The previous system felt out of date; we couldn’t do electronic digital purchase orders or digital invoice authorisation. Everything was done manually, and the integrations were clunky. It didn’t feel like a secure platform, so we looked to de-risk with an online solution.”
The team had demonstrations from three software providers and unanimously decided on iplicit.
Lindsey Fellowes-Freeman.Lindsey said:
“The system ticked all the boxes. The general feeling we got during demos was that iplicit is a really progressive organisation. Although relatively new compared with Sage and others, we had enough confidence that iplicit would deliver what we needed. It seemed like an organisation that is going places, which is very refreshing.
“It’s all cloud-based, so nothing will stop us from working for days on end – the old system once went down for three days, and we couldn’t work. It was terrible, disconcerting and unreliable, and you don’t really expect that in this day and age.
“We’ve had to move off-site for a year while our hospice is being refurbished, so having a system we can access remotely to approve invoices and raise purchase orders is a huge benefit for us.”
Reporting, purchase ledger and approval workflows have all been transformed by the move to iplicit.
Lindsey said:
“Those invoice approvals are brilliant and game-changing.
“We haven’t fully calculated the time savings yet because there’s more functionality we might want to add, but we have a great deal of confidence in the system now.
“The monthly webinars that iplicit runs for customers, to introduce them to new features and make sure we’re getting the best out of the system, are brilliant.
“The team absolutely really rate them. It’s useful for us to learn new things about the system – and it’s great that iplicit is investing in progress.”
You can read a full case study on iplicit’s website.
