Thursday, 20 June 2024
UK Charity Week 2024 - Sponsored by Sinclair Method UK
Thursday, 20 June 2024

Community transport scheme welcomes new face

A charity that provides a transport lifeline for people in parts of Worcestershire, Shropshire and Herefordshire has strengthened its team with the appointment of an experienced office administrator.

Kay Hawes has taken up her new administrative role at Tenbury Transport Trust, a charity that has been providing a safe, reliable and professional transport service for people who don’t have adequate transport of their own for more than 21 years.

Kay and her husband moved to the area about five years ago from Hampshire and said Tenbury Transport Trust is her perfect job. Her role includes looking after the transport needs of the clients and the day-to-day running of the office.

Kay said:

“My husband and I love the area. I was born and raised in Kent, and we wanted to retire up here because we enjoyed visiting over many years, but we decided to move while we could still find work, enjoy ourselves and make a new circle of friends.

“It’s a lovely part of the world, so beautiful everywhere you look. I know they say Kent is The Garden of England, but I disagree now.

“When I saw the advert I knew it was the job I was looking for and it’s close to home which means I can be in the office quickly if I’m needed – it’s just the perfect role for me.

“My working life has always involved supporting and caring for others. I previously worked in Special Education Needs, where I was PA to a principal in Hampshire, have been a senior administrative assistant to a global IT director for one of the largest pharmaceutical companies and spent 16 years with the Metropolitan Police and Hampshire Constabulary. My various roles have taken me to places such as Italy, France and America.”

Mrs Hawes said she was amazed at the work the charity was providing – especially during the pandemic.

Kay added:

“The Trust is providing a very important lifeline to the community and is just so valuable to people – not just in meeting transport needs but also as a point of contact whether that be with me answering the phone or face to face with our drivers.

“I enjoy helping and talking to people, something I have always done in my previous jobs, and I learnt over my years with the police how to engage with people from every walk of life in every situation imaginable.

“My background and experience will assist me greatly with my work at Tenbury Transport Trust, and I look forward to chatting with our clients whenever I can. I think this is a vital part of what we do as the service we provide may be the only time of the week when a client gets to see or speak to anyone.

“We cover a substantial rural area, not just Tenbury Wells, and people can feel isolated. Just knowing that they have a trip to look forward to with us can often be a highlight of the week for them.

“I always try to get the message across that if they feel unwell, stuck indoors, want shopping doing, or have any critical needs like medication, we will go and fetch it for them and take it to the house. It’s important for them to know that they are not alone.”

Wendy White, chair of the charity, said:

“Kay is an excellent addition to the Tenbury Transport Trust office.

“In such a short time, she has already become a well-known friendly voice of the Trust, and we are so pleased to have her work for us.”

For more information about Tenbury Transport Trust, please visit:, or call 01584 819452.


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