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Friday, 22 October 2021
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Charity shops are ready to welcome back shoppers and for a surge of donated goods

CHARITY shops will be bouncing back to life across England and Wales from today with strong trading and high levels of donations expected. The Charity Retail Association is urging the public to check with their local charity shops for opening times and whether there are special arrangements for accepting donations.

In contrast to the reopening after the first lockdown, most charity shops are planning to reopen as soon as they can do so. Charity shops are expected to be stocked full of high-quality items for the public to buy as people donate items stored up following lockdown clear-outs.

People can find details of their local charity shops by visiting: https://www.charityretail.org.uk/find-a-charity-shop/.

Robin Osterley, Chief Executive at Charity Retail Association, said:

“We are anticipating very strong trading when charity shops reopen, driven by high levels of stock as people donate large volumes of pre-loved belongings stored up during lockdown. Most charity shops will be reopening their doors today and are well prepared to bounce back to life right away. There are comprehensive measures in place to keep people safe and innovative plans to deal with large volumes of donations.

“It was hugely impressive and heart-warming to see all the work being done by charity shop staff and volunteers to get ready for re-opening. This includes refurbishments, general improvements to shops, changing shop layouts and working hard to make those window displays as welcoming and attractive as they can be!”

Gemma Cruttenden, Retail E-Commerce Manager at Demelza, added:

“We have 26 charity shops and a large Distribution Centre across the South of England, and when we reopened them after lockdown last summer, we were hit with a huge number of donations that we were simply not prepared for.

“We’ve learnt a lot since then, and this time around, we’ve put measures in place to make sure we won’t be overwhelmed when we open our doors today. This has included introducing slots during the day for donation drop-offs, encouraging customers to call ahead when they are bringing in large numbers of items, and educating our supporters on the type of saleable items our shops need.

“We’ve also been preparing the shops behind the scenes, using this time to help clear them down and supply spring/summer stock ready for reopening, along with fully refurbishing two of our largest shops with repurposed fixtures, sustainable fittings and a fresh new look after being closed to the public for a large block of the last year.”

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