Charity launches new helplines to maintain vital support

BIG Hearts, the charity of Heart of Midlothian FC is shifting their activity to focus on phone and online support, through new dedicated helplines launched this week.

Over the past two weeks, the Big Hearts’ team of 9 staff has been working on alternative ways to maintain their vital work to local groups at a high risk of loneliness, poor mental health, complex family backgrounds and food poverty.

The new Big Hearts helplines are designed to provide regular support over the phone and use digital means to address people’s urgent needs – whilst ensuring the safety of all staff, volunteers and beneficiaries.

Based at Tynecastle Stadium in South West Edinburgh the charity supports more than 150 vulnerable adults and children on a weekly basis, through a range of programmes including the Kinship Care after school club, The Changing Room project and Football Memories for over 65s.

Craig Wilson, Big Hearts General Manager told Charity Today:

“On 13 March we decided to suspend all our face to face activity to ensure everyone’s safety. Our staff team has been working remotely, completing hundreds of calls to families, isolated adults and older people to assess their immediate needs and offer some guidance and support. After a couple of weeks working in this new setting, we are delighted to announce a new series of landline numbers that people can call for a confidential chat and some targeted support.”

Kinship Care Helpline: 0131 603 4927

Advice on parenting strategies, peer support & service referrals for local kinship care families.

The Changing Room at Hearts: 0131 603 4929

Mental health support, wellbeing info and regular peer support in partnership with SAMH.

Community Helpline: 0131 603 4928

Social connection & advice for beneficiaries and volunteers at risk of loneliness & poverty.